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"The Waiting Room"

On Oct. 21, PBS will air the documentary “The Waiting Room,” which profiles Highland General Hospital in Oakland, Calif., a public hospital struggling to care for a largely uninsured community. The Washington Post listed it as of the top 10 films of 2012, and it was shortlisted for an Academy Award. Director Pete Nicks discusses an exceptional nurse’s aide, the reasons for making the documentary, and what he learned during filming.