Two years ago, the president of Credit Management Services, a collection agency in Grand Island, Nebraska, presented a struggling local family with the keys to a used 2007 Mercury Grand Marquis. To commemorate the donation, the company held a ceremony that concluded outside its offices, where the couple and their two young girls could try out their new car.
The family's story was dire: their eight-year-old daughter's failing kidney had led to multiple surgeries and a deluge of medical bills, according to an article in the local newspaper.
But CMS played another role in the family's life, one the article didn't mention. The company had previously sued the couple eight times over unpaid medical bills and garnished both of their wages. As recently as two weeks earlier, CMS had seized $156, a quarter of the girl's father's paycheck.