This post was first published March 4, and it was updated with audio on March 8.
When you face a choice about hotels, restaurants or cars, the chances are you head to the Web for help.
Online ratings have become essential tools for modern consumers. Health care is no exception to the ratings game, especially when it comes to hospitals.
Many people check up on hospitals before they check in as patients. But there's a catch. A hospital that gets lauded by one group can be panned by another.