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What is the Health Insurance Marketplace?

Formerly called the Health Insurance Exchange, the Health Insurance Marketplace is a program run by the state and federal government that connects citizens with private insurance companies. The Centers for Medicare and Medicaid Services recently announced a partnership with public libraries across the nation that will provide consumers with information about the program and how to use it effectively. According to Jackie Garner, a consortium administrator for Medicaid and Children’s Health Operations for the Centers for Medicare and Medicaid Services, librarians are being trained on the Health Insurance Marketplace and will be able to assist consumers in navigating the system. A 24-hour Web chat is available at, and a 24-hour call center at 800-318-2596, that consumers can use to get additional information about the marketplace system.