A Woman's Grief Led To A Mental Health Crisis And A $21,634 Hospital Bill

Oct 31, 2019
Originally published on October 31, 2019 11:25 am

Arline Feilen lost her husband to suicide in 2013. Three years later, she lost her dad to cancer. And this February, she lost her 89-year-old mom to a cascade of health problems.

"We were like glue, and that first Mother's Day without her was killer. It just dragged me down," said Feilen, who is 56 and lives in suburban Chicago. "It was just loss after loss after loss, and I just crumbled."

A few days after that painful holiday, she drank eight or nine light beers in several hours, trying to drown her pain. She sent alarming texts to her sister and friends, raising concern she might harm herself. One friend called 911, summoning an ambulance that took her to Northwestern Medicine Central DuPage Hospital.

Feilen arrived in the emergency room on a mid-May night and was moved to a shared room in the inpatient psychiatric unit the next day. In total, she spent five nights in the hospital.

Feilen underwent a battery of tests: bloodwork, an abdominal ultrasound and an electrocardiogram. She got group counseling, which her sister, Kathy McCoy, said really helped. She also started taking an antidepressant, Remeron.

When she got home, she stopped drinking beer. She kept taking the medication and continued counseling. She came to view her mental health crisis as "another mountain I've climbed" — and reminded herself of her accomplishment by keeping her hospital bracelet in her bedroom near a candle. Her grief began to recede.

Then the bill came.

Patient: Arline Feilen, the widow of a veteran, is a part-time, self-employed medical transcriptionist who lives in Carol Stream, Ill. She purchased individual insurance on the open market, not through the Affordable Care Act exchange.

Total bill: $29,894.50, including $16,480 for room and board in a semiprivate psychiatric room and $3,999 for the ER. After the hospital reduced the bill because her insurance didn't cover mental health, she owes $21,634.55.

Service provider: Northwestern Medicine Central DuPage Hospital, a large, acute care hospital in the Chicago suburbs. It's part of the nonprofit academic health system Northwestern Medicine.

Medical service: Feilen received inpatient care for a depressive episode, including blood draws, an ultrasound, an electrocardiogram and behavioral health treatment.

What gives: Feilen has an "association health plan" purchased through Affiliated Workers Association. It's called SelectCare 1, costs her $210 a month and doesn't cover mental health care.

This is one type of plan that the Obama administration curtailed. But some like Feilen's are permitted again since the Trump administration gave the go-ahead for sales of plans previously considered to offer inadequate coverage.

Like other association plans, hers doesn't have to include the 10 "essential health benefits" required under the federal Affordable Care Act, such as mental health and substance use disorder treatment. In plans that comply with the ACA, those benefits must be treated the same way as physical needs.

Jennifer Snow, acting national director for advocacy and public policy for the National Alliance on Mental Illness, said the type of plan Feilen has is "allowed to undermine the ACA."

The Trump administration last year issued rules making it easier for small employers to band together to offer insurance through these plans. In March, a U.S. District Court judge sided with 11 states and the District of Columbia challenging the law, invalidating a large chunk of those rules. But association plans are still out there, and some states support broader access to them.

Sheri Boehle, an insurance agent who handles Affiliated Workers Association, said many people buy this type of insurance for a short period of time. For the right people, she said, it's a great option that can protect them from the costs of catastrophic physical health problems.

Boehle said she always gives customers a brochure explaining exactly what's covered and what's not, and Feilen said she got one saying treatment for mental health care wouldn't be covered. Feilen said that was all right with her when she bought the policy years ago because she didn't expect to need that service.

To keep costs down while hospitalized, Feilen said, she tried to refuse treatments like the ultrasound but was told she needed it. She got no answers when she inquired how much she might pay.

"I'm asking a simple question, and there should be a simple, finite answer," she said.

Hospitals generally charge uninsured people much more than they charge people who have insurance. A 2017 report from the Health Care Cost Institute showed that the average negotiated price of an acute mental health admission was $9,293 for a commercially insured patient who stayed, on average, for a week. That's less than half of Feilen's bill.

Getting answers about the cost of care can be extremely difficult for patients, even those footing the bills without the help of insurance.

"Hospital pricing is obviously opaque," said Ezra Golberstein, an associate professor at the University of Minnesota's School of Public Health. "The easiest prices to get are how much to pay for parking and how much things cost at the snack bar."

The biggest chunk of Feilen's bill was $16,480 for four nights in a psychiatric unit room shared with another patient. Adding the night in the ER brings it up to $20,479 — the majority of the entire bill.

McCoy joked that it would have been a lot cheaper for her sister to stay at a Ritz hotel.

That's true. According to its website, five nights in the fanciest suite at the Ritz-Carlton in downtown Chicago costs $12,895.

Resolution: Without prompting, the hospital reduced Feilen's bill by $8,968.35 because she lacked mental health coverage. This amount was already taken off the bill when she got it.

Hospital officials provided a statement saying Northwestern Medicine offers a variety of financial assistance programs for uninsured, underinsured and insured patients. Often, they said, a social worker or community partner helps the patient navigate the process, which includes filling out an application and providing supporting information and documents.

"In this case, we have tried numerous times to connect with this patient to provide guidance and assistance," the statement said.

Feilen said she talked to a social worker at the hospital about costs and began filling out a form for financial help, but stopped when she got to a part that asked about stocks and bonds. Although her annual income is below the poverty level ― and she likely qualifies for Medicaid ― she received a modest inheritance from her parents that she has put into a retirement plan, she said, and thought that meant she wouldn't qualify.

When she was buying insurance years ago, Feilen said, she started to look into plans on healthcare.gov that offer subsidies to many people with low or middle-class incomes. But she said she found them confusing and gave up.

NAMI's Snow said it's sometimes tough for consumers to know whether a plan complies with the health care law. Plans sold outside of healthcare.gov may be labeled "Obamacare" but not have the health law's guaranteed benefits.

"You have to be really careful you don't accidentally buy one. They're always cheaper," she said. "But if it seems too good to be true, it probably is."

To find ACA-compliant plans, which must cover mental health, Snow suggested going to HealthCare.gov, the federal marketplace that covers most states. (It will direct you if your state set up its own ACA marketplace.)

The takeaway: If you're uninsured, you'll generally face bigger bills than patients with health insurance because you lack the power of the insurance company to negotiate prices with the hospital. Ask whether you qualify for Medicaid or charity care. If you don't, negotiate with the hospital anyway to try to lower your bill. Arm yourself with information about the going rate insurers pay for the care you received by consulting websites like Healthcare Bluebook or Fair Health.

When buying insurance, make sure you know what's covered and what's not, which can be tricky to determine for plans — many of which can be found on the Internet — that don't have to follow all the rules of the federal health law.

"On the individual market, it's very much 'buyer beware' for plans that are not ACA-compliant," Golberstein said. "With short-term or association health plans, really read the fine print."

If Feilen could go back in time, she said she would have surely bought insurance that covered mental illness, which affects 1 in 5 U.S. adults each year.

"I would definitely recommend it. You don't know what life is gonna bring you," she said. "I never imagined in a million years that I'd need mental health care."

NPR produced and edited the interview with Kaiser Health News' Elisabeth Rosenthal for broadcast. Christine Herman of Illinois Public Media and Side Effects Public Media provided audio reporting.

Bill of the Month is a crowdsourced investigation by Kaiser Health News and NPR that dissects and explains medical bills. Do you have an interesting medical bill you want to share with us? Tell us about it here.

Kaiser Health News is a nonprofit news service covering health issues. It is an editorially independent program of the Kaiser Family Foundation that is not affiliated with Kaiser Permanente.

Copyright 2020 Kaiser Health News. To see more, visit Kaiser Health News.


This morning, we're looking at the kind of health insurance plan the Trump administration has promoted as an alternative to Obamacare. These plans could be a cheaper alternative to the ACA, but that's because they can end up covering a lot less. We have Elisabeth Rosenthal here to tell us about this. She is editor-in-chief at our partner Kaiser Health News, and she joins us now for our series Bill of the Month.

Elisabeth, thanks for being with us.

ELISABETH ROSENTHAL: Thanks for having me back.

MARTIN: So the whole point of this series is to focus on one person and one medical bill that tells a larger story about health care right now. So with that, who are you introducing us to today?

ROSENTHAL: This month, we're going to meet Arline Feilen, who lives in suburban Chicago. She's 56 years old and a medical transcriptionist and bought one of those bare-bones plans knowing that it didn't cover mental health, which she didn't expect to need.

MARTIN: But I think we're about to hear she did end up needing it. Christine Herman from member station WILL in Urbana, Ill., paid Arline a visit. Let's listen.

CHRISTINE HERMAN, BYLINE: Over the past several years, Arline Feilen has been hit by loss upon loss, starting when her husband died by suicide in 2013.

ARLINE FEILEN: Lost my husband, lost my dad, lost my mom, had to put my dog down. But losing my mom really knocked - it was, like, the last thing - you know, knocked my feet out from under me.

HERMAN: Arline and her mom had a very close relationship.

FEILEN: We would talk six, seven times a day about the silliest things. I liked to cook for her and, you know, bring her food. That was kind of my niche (laughter).

HERMAN: Arline says her mom's death didn't really sink in at first.

FEILEN: And then, you know, after the dust settled, then it was - OK, you know, that's when the grief started to, you know, come in.

HERMAN: After her first Mother's Day without her mom, Arline spiraled into a depression. On a particularly hard night, she drank too much. She sent a text message to friends that made them worry she'd harm herself. So her friend called 911. An ambulance came and took Arline to a nearby hospital. She spent five nights there in psychiatric care.

FEILEN: I must have met 25 professionals while I was there. OK, this is the person who's going to talk to you about this, then you're going to go to this person's office. It was all very head-spinning.

HERMAN: The whole time, Arline worried about money. She had skimpy health insurance that didn't cover mental health care, so she asked questions.

FEILEN: I asked several times, what is this going to cost me? What is that going to cost me? I'm underinsured. And there were no answers. It was just like, it's been ordered, so just go with the program, you know?

HERMAN: Arline says the group counseling helped, and so did the antidepressant she got. Since her hospitalization, she has continued therapy, stopped drinking and has felt her grief recede.

FEILEN: When I got home, I felt happy and safe and like it was - you know, I hadn't gotten the bills yet - but like it was all kind of worth it in a weird way.

HERMAN: But then those bills arrived - $1,400 for the ambulance, $185 for lab tests.

FEILEN: And then the big whopper came.

HERMAN: Four days in the psych ward came out to a whopping $21,000. Her insurance won't cover it. Arline is a freelance medical transcriptionist who struggles to make ends meet, so she doesn't know how she'll pay for it. Through all of this, Arline's sister Kathy McCoy has been one of her biggest advocates. On a recent Sunday, they walked through the neighborhood where they'd grown up as kids and discussed plans for their next family gathering.

FEILEN: I was watching Food Network the other day, and they made oxtails.

KATHY MCCOY: Oh, my gosh.

FEILEN: Remember when Mom used to make oxtail soup and stew?

MCCOY: She made it...

HERMAN: Kathy says she's happy Arline is feeling better but frustrated that she's saddled with an enormous medical bill. She compares it to a twisted form of grocery shopping.

MCCOY: So you get to the checkout, and then you have to figure out how are you going to pay for that? It's kind of like that.

FEILEN: Yes, it's very frustrating and maddening and stressful. And it's unfair. Like Kathy said, who can get away with that?

MARTIN: Wow. Elisabeth, I mean, $21,000 for four days in treatment. Is that even typical - that price tag?

ROSENTHAL: Well, it sounds really high, right? It's twice what many insurers would've paid. And Medicare and Medicaid would've paid even less. But the real question to me is, should a patient who's in the midst of a medical crisis have to be negotiating price, thinking about, oh, my gosh, what's this going to cost?

MARTIN: Right. We should just point out, though, again, she did buy this policy knowing it didn't cover mental health, though. That's on her. Is it not?

ROSENTHAL: Well, not exactly. I mean, many mental health conditions are chronic, like depression or anxiety. And that wasn't the case here. You know, kind of - grief sometimes comes out of the blue.


ROSENTHAL: And mental health crises catch you off guard. So, you know, that's what health insurance is for - things that you don't expect. So, yeah, it's a little bit on her, but isn't this what we want health insurance to do?

MARTIN: Right. So let me ask, why is it that some policies just leave mental health care out in the first place?

ROSENTHAL: Well, that's a great question. The Affordable Care Act tried to fix loopholes like this, saying that to count as health insurance you had to cover a certain basket of services, including mental health. But the Trump administration rolled back these policies, saying that it could make insurance really expensive. It's allowed these cheaper bare-bones policies to be sold, like the one Arline bought. And, you know, they're really tempting to people trying to look after their pocketbooks because they're cheap.

MARTIN: Right.

ROSENTHAL: But if you need something they don't cover, you're stuck, and a hospital or a provider can charge whatever it wants.

MARTIN: So let's get back to Arline. What is next for her?

ROSENTHAL: Well, she's going to keep trying to negotiate with the hospital. And patients should always remember that they can negotiate. When you get a crazy bill, fight it. Hopefully she can get it down to a number that's more in line with what some of these others insurers would pay.

MARTIN: Well, we wish her well.

Elisabeth Rosenthal, thank you so much. We appreciate it.

ROSENTHAL: Thanks for having me.


MARTIN: Elisabeth is editor-in-chief at Kaiser Health News. And if you have a confusing or outrageous medical bill you'd like us to take a look at, go to NPR Shots blog.

(SOUNDBITE OF HELIOS' "YUME") Transcript provided by NPR, Copyright NPR.